- take over from sales team
- go through the details with the sales associates by using the handover check list.
- Items to go over include:
- background information of customer
- customer’s objective of the event
- details of the bookings such as date, time and venue
- price confirmed
- menus
- any outstanding issues
Before the event
a. call up the customer for self introduction
b. go through the contract with the customer and reconfirm all detail of the event including the following areas:

During the event
a. greet the customer upon arrival and introduce the customer to the person in charge from banquet operation
b. reconfirm with the customer on all the set up requirements and program run down
c. assist with the bill settlement
d. present meeting planner survey
After the event
a. send thank you letter to the customer
b. input the information on revenue in Fidelio S&C
Prepare periodic reports
a. participate in the preparation of monthly report and other reports according to business needs