Major Responsibilities 主要职责：

Provides, helpful, friendly & prompt personalized telephone service to all customers (external & internal).

为所有的客人提供有帮助的、友好的及个性化的电话服务(外部及内部客人)。

Ensures immediate response and process to the fire alarm as per organizational standards & policies.

根据酒店的标准和政策，确保及时回应和处理火警问题。

Ensures all wakes up calls & reminds calls are promptly & accordingly attended to.

确保所有叫醒电话和提醒电话及时准确和直接参与。

Ensures prompt, courteous & accurate service to all guests, so as to maximize customer satisfaction.

确保客人能够得到及时、有礼貌的及正确的服务，从而最大限度地满足客人。



Job Specification职位要求:

Good communication skills and service oriented.

具有良好的沟通能力和服务意识。

Fluent in English.
英语流利。